Returns and Refunds Policy

ALL SALES ARE FINAL. Due to the perishable and biological nature of freeze-dried human breast milk, The Company does not accept returns, exchanges, or issue refunds once a product has been shipped.

You acknowledge and agree that:

The Product is derived from human donors, and once it leaves our facility, it cannot be returned or resold for health, safety, and regulatory reasons.
The Product is provided “as is” and all sales are final, regardless of satisfaction, taste, tolerance, or feeding response.
The Company makes no guarantees regarding individual outcomes, acceptability, or compatibility with any specific infant or person.
Refunds or replacements may only be considered in the rare event of:

Verified product defect, or 

Demonstrable manufacturing error that can be clearly and directly traced to the Company’s internal process.

In such cases:

You must notify the Company in writing within 96 hours of delivery, provide clear photographic or video evidence, and retain the full product and original packaging for inspection.

The Company retains sole and final discretion to determine whether a refund, replacement, or other resolution is warranted.

The Company’s determination shall be final, binding, and not subject to appeal.

Shipping Delays and Carrier Errors:

Vitals Milk, LLC is not responsible for delivery delays, carrier errors, weather-related issues, theft after delivery, or failure to retrieve packages in a timely manner. No refunds or replacements will be issued for products damaged or lost in transit unless the Company determines, in its sole discretion, that the issue was due to a packaging failure caused by our process.